The store's furniture collection is beyond satisfaction. The customer service is lit; thanks to Jose for the help. The prices are not exaggerated. What more can I say?
*BEWARE OF COMPANY* Purchased a sofa and loveseat from company was quoted 1 to 2 weeks for delivery and was told my paperwork would be mailed to me and was shown an iPad to sign a white box 3 weeks later sofa was delivered and I'm told loveseat is on backorder advise I want to cancel it and was told she can't get a refund but there online website says you can cancel before item is delivered with restocking fee the place is fraud the fact they dont give you no paperwork or anything and didn't deliver as quoted and now dont want to refund me money back for loveseat not once did sales guy say items were non returnable
I was helped by Courtney she was very professional. I purchased a sofa and coffee and end tables they are a fantastic quality. Would recommend this store!!!!
Last year we walked in this store with intentions to buy a sofa and the customer service was terrible! No one bothered to look at us, let alone say hello. We walked out and left with zero intentions to ever return. Last weekend we decided to go browse around for the first time in a long time. To our surprise, their customer service had a complete upgrade! A guy by the name Jose helped us out, he was very welcoming and had such a great attitude! We were simply looking around but he still made us feel as important as someone who was actually shopping! This place is great now and we will definitely return to Jose if we need to buy furniture. By the way, we saw a comment on here stating that they dont inform you about the return policy but that is a lie. We noticed that that was one of the first things staff mentions! There is also signs with the policy, you just have to read them. Regardless of signs, an important thing to always keep in mind when making big purchases at any store is to alwayssssss ask for return policies!
This place! We bought a sectional and kitchen table from here. The first couch I picked out and waited 2 weeks for, I was told was no longer being made but they could get me another couch from a different brand that would almost be the same. Waited for that one & then that one was no longer being made. Picked out a 3rd couch (we had already paid for the original couch so they had our money this entire time) finally received it after 6 weeks. Worst couch I ever bought, the recliners immediately broke, they blamed it on us. After going back and forth and proving to them we were still under warranty they sent someone out. The guy never came but they said he did & that we were just trying to get them to come out for free to fix it again. OMG!! The guy who came out told me I was correct, he had never been to my house and they messed up my paperwork. He fixed 2 of the 4 recliners (the other two were not broke) about a month later the other 2 broke and they refused to come out and fix them. The couch itself is so poorly made, the arms have no cushion in them, you seriously hit the wood, I've had to lay blankets on top of the arms just to make it a little more comfortable. The foam is starting to come out in places, my husband puts a rolled up blanket behind his back to lean on because again you hit wood. I paid so much money for these couches and they didn't even last a couple of years, I wouldn't give these away free. The kitchen table.....the table itself has been fine, the chairs on the other hand are horrible. The legs immediately started getting loose, the holes where the screws go are stripped so we could never tighten them so the legs are wobbly on a couple chairs. The cheap thin piece of pleather that is over the top started cracking and making holes. Never, ever again will I step foot in this place. Horrible customer service and even worse products.
Homelife is a Canadian Furniture Store based in Tracy, New Brunswick. Homelife is located at 3200 Naglee Rd Suite #410, Tracy, CA 95304, USA, Tracy, New Brunswick 95304, Canada.
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